Sunday, April, 02, 2023 12:38:15 PM (AWST)


Welcome to the new and improved "My Account" portal. We are in the process of developing further upgrades so if you have any suggestions, please email

So what's new?

  • The new "My Account" allows you to view and manage all of your services using a single username and password to login. All of your services will be listed on the left hand side of the page. You can manage each service by clicking on it and selecting the feature you would like to use.
  • We have upgraded the online payment system making it easier to process credit card payments online.
  • You can also update your auto-payment details on any of your accounts.

To access your account information please enter your username (this is typically your email address) and password below.

Note: Please ensure “cookies” are enabled before attempting to log in. Click here for Google’s instructions about enabling cookies on your computer.

E-mail address

If you are on dialup, using a screen reader or are having troubles with the MyAccount interface, please select MyAccount Lite.

Have you forgotten your password?

Please note:

If this page has appeared while you were trying to access the Internet then one of the following may apply:

  • You may have an outstanding invoice that requires payment to bring your account up to date.
  • If you are a prepaid dial-up customer you may have run out of prepaid time.

To resolve any of these issues simply log into "My Account", select the relevant feature and follow the prompts. Upon finalising your request your connection should disconnect automatically. If this does not happen please restart your modem if you are an ADSL customer, or, if you are a dial-up customer, hang up and dial in again. You should then be able to access the Internet as per normal.